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Shipping & Returns

We ship locally and internationally from Australia. We use AusPost as our mailing carrier service. (Tangible products are currently suspended due to our relocation.)

 

[Shipping Services and Information]

 

 

[Turnaround Time/Lead Time]
+ Please check the Turnaround time page for different turnaround schedules for different categories of products. This page will be updated regularly to reflect as closely to our actual work schedule.

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[Order Schedule - for Made-to-Order Finished Products Only]
+ Upon payment, your order will be scheduled to be made according to our current work schedule slot. Please visit Order Schedule page for your order schedule.
** Made-To-Order - Most of our handmade products (unless stated as Ready-Made) are made-to-order. Regret that once order is confirmed, cancelation is not allowed; some modifications such as color changes are allowed if your order is not yet made - refer to the order schedule for the allocated dates to make your order.

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[Non-Shipping/Delivery Period]
+ Please check the Vacation Notice page for non-shipping schedule. During this period, there will be no delivery/shipping to be arranged as we are out of town. Electronic delivery schedule may or may not be affected depending on the internet accessibility of the places we are traveling to.

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[Festive Season Shipping]
+ Delivery will be arranged within 7 working days (or more, depending on the quantity of your order) for handcrafted products during festive season, i.e. Christmas (November to December)
+ Please add 3-5 days to the standard shipping transit time for all orders, due to high shipping schedule of most carriers.

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[Crochet Pattern Delivery]
+ A copy of the purchased pattern will be emailed to buyers within 48hrs of payment.
+ A separate download link of ePattern is provided to buyers through order status update notification (email) in case of large file restriction in buyers' email client. Thereafter, the link will be active for 5 days (from email notification), after which the link will expire. Download link reactivation request must be made through a purchase of the "reactivation listing" - eligibility applies.
+ All patterns are individually licensed.
+ Patterns are created with generous spread of photo illustrations that result in large file size - up to 10MB for ebook compilation.
+ Check spam/junk folder for the email; at times, mails may end up in the spam folder.
+ Add sales [at] simpleartsplanet [dot] com in your safe list.
+ All patterns are password protected with the your email address.
+ Pattern file is designed and created to be read on computer; support is unavailable for handheld device.
+ Non-receipt of PDF file must be informed to us within 48 hours from date of transaction.
+ Buyers are responsible in downloading, storing and keeping backup(s) of the electronic copy of your licensed pattern appropriately, i.e. in a separate hard disk, flash drive etc.
+ Pattern, in electronic copy is considered consumed once email is sent. Patterns are strictly non-refundable due to this reason.
:: Copyright Information & Restriction :: Patterns Information ::

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[Returns and Exchanges]
+ We take pride in making and selling our products, only items that are fit for their intended use are sold on Simple Arts Planet online shop(s).
+ Made-To-Order - Most of our handmade products (unless stated as Ready-Made) are made-to-order. Regret that once order is confirmed, cancelation is not allowed; some modifications such as color changes are allowed if your order is not yet made - refer to the order schedule for the allocated dates to make your order.
+ Goods sold are not exchangeable or returnable.
+ If items received are damaged, please contact us by email immediately upon receipt of the item,
+ Only authorized returns will be dealt with, buyers are to send back the item in its original state as it was sent out.
+ Please do not send the package back to us before establishing prior contact with us. Unauthorized packages received will be returned to sender without prior notice.
+ Upon receipt of the item, we will assess and determine if it is genuinely seller's fault, once approved, a full fund less shipping cost will be refunded to buyers' paypal account or bank account; alternatively a replacement item will be sent.
+ Pattern, in electronic copy is considered consumed once email is sent. Patterns are strictly non-refundable or/and exchangeable due to this reason.

 

[Package Returned to Sender]
+ In the unlikely event that the package is returned to us due to error made by us, we will send the package out again at our expense;
+ However, if it is due to erroneous address provided by buyer, or absence to accept the package, we are happy to offer the following options:
1. Re-delivery - Postage* + paypal fee (S$0.50+3.9% of postage value)
2. Cancelation of order - Refund of product value, less 15% restocking fee, less original postage/handling fee
*Postage fee is subject to change according to post office/courier service current rates

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[Lost Packages]
+ We are not liable once the package leaves our care.
+ We will assist in the claims for registered or/and insured packages; and we will assist to inquire on registered packages.
+ Packages sent through ordinary mail is non-traceable; buyer agrees to take full risk if choosing this shipping method; we regret that we will not entertain queries pertaining to deliveries made through ordinary mail.

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More information available here:
+ terms of use
+ privacy policy

 

 

Updated: Jun 2017

 

 



Content

Download Link Reactivation

Crashed your computer and lost the patterns? Reactivate your pattern download link if your pattern is purchased within 6 months.



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